Global Service Network
Zoncare operates a multi-level service system combining headquarters, regional teams, and authorized distributors.
Coverage Regions
- Asia-Pacific
- Europe
- Africa
- Latin America
- CIS
Core Services
- Installation & commissioning
- Repair & maintenance
- Remote technical support
- Software updates
- Clinical training
- Application support
Service Scope
After-Sales Service
- Remote troubleshooting
- Repair support
- Spare parts supply
- Warranty service
Technical Support
- Remote diagnostics
- Software upgrades
- Application guidance
Training
Online training
On-site training
Clinical workflow support
Warranty Policy
- Main Unit: 2 Years
- Probe: 2 Years
- Software: Lifetime Updates
- Spare Parts: Long-term availability
Optional extended service plans available.
Resources & Downloads
- User Manuals
- Installation Guides
- Software Packages
- Brochures
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Phone Number
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FAQ
Q: Do you provide installation service?
A: Yes, via regional engineers or authorized partners.
Q: How fast is response time?
A: Remote support typically within 24–48 hours.
Q: Do you provide training?
A: Yes, online and on-site training are available.
Q: Are software updates free?
A: Yes, included for system lifecycle optimization.
Q: Do you support international users?
A: Yes, via a global distributor network covering 100+ countries.
Q: How to request repair or support?
A: Contact your local distributor or submit a request online.